1. Overview
Welcome to Rowdy Diamond Store. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at rowdydiamondstore@gmail.com.
When you visit our website and use our services (diamond top-up and account marketplace), you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we describe our privacy practices. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
2. Information We Collect
We collect personal information that you voluntarily provide to us when registering on our platform, placing orders, or contacting us. The personal information we collect depends on the context of your interactions with us and the services you use:
- Personal Account Details: Name, email address, username, phone/WhatsApp number, and password.
- Game Information: FreeFire Player ID and Player Name (necessary for executing diamond top-ups).
- Payment Proof: Screenshot/receipt of payment transfers (e.g., bank transfers, eZ Cash, etc.) used to verify manual bank deposits or payment completions.
- Marketplace Listing Data: Account specifications, screenshots, and credentials (only if you choose to list a FreeFire account for sale in our marketplace).
3. How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below:
- To Process and Deliver Orders: We use your FreeFire Player ID and payment proof to verify payment and credit diamonds to your game account.
- To Facilitate Account Trading: We verify ownership of marketplace listings and coordinate safe handovers between buyers and sellers.
- To Provide Support: We use your contact details (email, WhatsApp) to answer questions, resolve transaction issues, and provide customer support.
- To Prevent Fraud: We monitor transactions to detect and prevent unauthorized, fraudulent, or illegal activity.
- To Send Administrative Information: We may send you order confirmations, status updates, and security alerts.
4. Data Protection and Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process.
However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access our services within a secure environment. We strictly limit internal access to sensitive credentials, and payment verification records are purged periodically after order finalization.
5. Data Sharing & Third-Party Disclosures
We do not sell, trade, rent, or lease your personal information to third parties. We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations:
- Service Delivery: Essential transaction details may be processed by admins or system integration APIs to complete the diamond transfer.
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, or court order.
6. Your Rights & Choice
You have certain rights regarding your personal data. You can review, change, or terminate your account at any time by:
- Logging into your account settings to update your email or profile information.
- Contacting our support team at rowdydiamondstore@gmail.com to request the deletion of your account and personal data from our records.
- Opting out of non-essential communications (such as newsletter updates or promotions).